Refund policy
Refund Policy
Our Promise We want you to love your skin's results. If you're not satisfied with your Renuko Plus purchase, we're here to help.
Returns You may request a return within 30 days of delivery. To be eligible, the product must be at least 75% full (we understand you need to try it to know if it works for your skin) and in its original packaging.
Adverse Reactions Skin is personal, and reactions can happen even with gentle formulas. If you experience irritation, redness, or discomfort after use:
- Discontinue use immediately and rinse the area with water.
- Contact us at support@renukoplus.com — we'll offer a full refund or replacement, no questions asked, for any adverse reaction.
- If irritation is severe or persistent, please also consult a healthcare provider.
Non-Returnable Items For hygiene and safety reasons, we cannot accept returns on opened products beyond the 75% threshold above, except in cases of adverse reaction or product defect.
Refund Process Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.
Damaged or Incorrect Items If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo of the item, and we'll send a replacement or issue a refund at no cost to you.
Contact: support@renukoplus.com